Effective from 5 June 2026
(Contract for Services)
1.1 In this document, the following terms mean:
Assignment: Any work you do in the UK through the Company for a Client. This does not include jobs where you are hired directly by the Client.
AWR: The Agency Workers Regulations 2010.
Client: Any person or organisation that uses your services through the Company.
Clinicians: Includes Doctors, Nurses, and Allied Health Professionals.
Confirmation: A document sent to you with details of your Assignment, such as your pay rate, start date, and work location.
Company: Prime Healthcare Staffing Ltd, based at 111 Ross Walk Leicester LE$ 5HH, Company number 000000. It operates as an employment business under relevant regulations.
Direct Engagement: When you are hired directly by the Client (or another organisation) and receive your contract from them, not the Company.
Qualifying Period: A continuous 12-week period where you work in the same role for the same Client through one or more agencies, as defined by AWR rules.
Rate: Your hourly pay for an Assignment. This will be listed in your Confirmation and will be at least the National Minimum Wage.
Terms of Engagement: These conditions.
WTR: The Working Time Regulations 1998.
1.2 Words in singular form also include plural, and references to one gender include all genders.
1.3 Headings are only for convenience and do not affect how these Terms are interpreted.
2.1 These Terms form a contract for services between you and the Company and apply to all Assignments you carry out—even if you have not signed them before starting work. Together with the Assignment Confirmation, they make up the full agreement between you and the Company.
These Terms do not apply when you are working under a Direct Engagement, and during that time, there is no contract between you and the Company.
2.2 This agreement does not make you an employee of the Company. You are considered self-employed. However, the Company will still make any required legal deductions from your pay.
2.3 Any changes to these Terms must be agreed in writing by both you and the Company. You will be given a copy of the updated Terms, including when they start.
2.4 Your agreement with the Company begins on whichever comes first:
the date you sign the Registration Form, or the date you start your first Assignment.
2.5 There is no probation period for your engagement with the Company.
ASSIGNMENTS
3.1 The Company will endeavour to find suitable Assignments for you with Clients in accordance with and subject to these Terms.
You are not obliged to accept any Assignment offered to you by the Company. The Company shall have no obligation to provide many minimum period or number of Assignments.
3.2 You understand that, due to the nature of temporary work, there may be times when no suitable Assignments are available. You therefore agree that:
(a) the Company alone will decide whether work is suitable to offer;
(b) the Company is not liable if it does not provide work opportunities in this or any other category; and
(c) no contract exists between you and the Company during periods when you are not working on an Assignment or are engaged directly elsewhere.
3.3 When an Assignment is offered, the Company will also provide an Assignment Confirmation, which will include:
(a) the Client’s identity and, where relevant, the nature of their business;
(b) the start date and the expected or confirmed duration of the Assignment;
(c) the type of work, its location, and the required working days and hours;
(d) the rate of pay and any applicable expenses.
3.4 In addition, the Company will inform you of any experience, training, qualifications, or legal/professional authorisations that the Client considers necessary, or that are legally required, for the Assignment. The Company does not provide training for Assignments. It is entirely up to the Company to decide whether you are suitable for a specific Assignment and whether you are more appropriate than other workers engaged by the Company. The Company also has the right to reassess both the Client’s requirements and your suitability—compared to the role and other workers—at any time before or during an Assignment.
3.5 If the Confirmation is not provided in writing or electronically, it will be given verbally, except where you are offered the same role as one you have worked in within the previous five (5) working days and the relevant details have already been shared with you.
4.1 If you accept an Assignment, you agree that, before it begins (and during it where relevant), and whenever the Company asks, you will:
(a) inform the Company of any weeks before the Assignment where you worked in the same or a similar role for the same Client through another organisation, where this may count towards the Qualifying Period;
(b) provide full details of that work, including where and when it took place, how long it lasted, and any other information the Company requests; and
(c) inform the Company if, before or during the Assignment, you have:
(i) completed two or more Assignments with the same Client;
(ii) completed at least one Assignment with the Client and one or more earlier Assignments with another organisation within the Client’s group; and/or
(iii) worked in more than two different roles during an Assignment, and on at least two occasions worked in a role different from your previous one.
To ensure you receive your rights under AWR, you must inform the Company of any work you have done for the Client through other agencies. Failure to provide this information may delay or affect your entitlement to AWR rights.
4.2 If you have already completed the Qualifying Period before an Assignment starts, or you complete it during the Assignment, you may be entitled to equal treatment regarding pay, bonuses, holiday, working hours, night work, rest periods, and breaks under Regulation 6 of AWR. These details will be outlined in your Assignment Confirmation or any updates to it. You must follow any performance assessment processes set by the Company or Client to determine your eligibility for bonuses and the amount payable.
4.3 From the first day of your Assignment, you have the right to use shared facilities at the Client’s workplace—such as canteens or parking—subject to the same conditions applied to the Client’s own employees. You are also entitled to be informed about any relevant job vacancies with the Client, although this does not guarantee you a permanent position.
4.4 If you believe you have not received equal treatment under AWR, you should raise your concern in writing with the Company, providing as much detail as possible.
Termination
The Company or the Client can end your Assignment or these Terms at any time, for any reason, without giving notice or being liable.
You may also end an Assignment or these Terms at any time without notice or liability, unless a specific notice period has been agreed for that Assignment.
If you miss work during an Assignment and do not inform either the Client or the Company, this will be treated as you ending the Assignment under Condition 5.2, unless you can prove that exceptional circumstances prevented you from following Condition 8.1.
If you do not contact the Company for three (3) consecutive weeks after your last Assignment, the Company may treat this as your decision to end these Terms. If you have not worked on an Assignment for thirteen (13) weeks, the Company may also end these Terms and send a P45 to your last known address.
Timesheets
You must submit a timesheet, signed by an authorised Client representative, by the Monday after the week the work was completed to confirm your hours. If you fail to do so, the Company will investigate your claimed hours with the Client and determine why the timesheet was not signed.
The Company will pay you for all approved hours as soon as reasonably possible, even if it has not yet been paid by the Client. You will not be paid for any hours you did not work.
For Working Time Regulations (WTR) purposes, only the time you spend carrying out duties for the Client counts as working time. Travel to and from the workplace, as well as lunch and other breaks, are not included.
You understand that submitting a false timesheet, such as claiming payment for hours not actually worked, may be a criminal offence under the Fraud Act 2006.
Pay and Working Hours
The Company will inform you of your rate of pay before each Assignment begins. You will be paid weekly in arrears for the hours you have worked, after deductions such as income tax (PAYE), National Insurance contributions, and any other legally required deductions.
The Company offers a pension scheme through NOW Pensions. You may be eligible to join, and in some cases you may be automatically enrolled. This does not change your status or make you an employee of the Company.
Unless required by law or otherwise agreed, you will not be paid for any time you do not work, including holidays, sickness, or other absences.
Unless agreed in writing beforehand, neither the Company nor the Client will cover travel or accommodation costs, reimburse expenses, or compensate you for any loss of earnings, opportunities, or bonuses.
If you are overpaid for any reason, you agree that the Company can recover the full amount by deducting it from any future payments owed to you.
Depending on how long you work each day, you may be entitled to rest breaks. The Client, not the Company, controls your working schedule and is responsible for providing appropriate breaks. If you believe you are not receiving proper breaks, you should inform the Company promptly.
You may occasionally be classified as a night worker. If you are unsure, check with your Company contact. Night workers should complete a health screening questionnaire and update it if their health changes.
If the Client changes your working hours or duties in any way, you must notify the Company immediately.
Holiday
Under the Working Time Regulations, you are entitled to 28 days of paid leave per year, including bank holidays. Your leave year starts on your first working day and renews annually on that date.
Holiday must generally be taken within the same leave year in which it is earned. It cannot usually be carried over, unless you were unable to take it due to sickness, in which case you may carry over up to four weeks, minus any leave already taken. Any carried-over leave must be used within 18 months, or it will be lost.
If you want to take leave during an Assignment, you must give notice of at least twice the length of the requested time off. The Company may ask you to delay or shorten your leave by giving you equal notice in writing.
Holiday pay builds up based on the amount of time you work. When you take leave, your pay will be calculated based on your normal working hours and standard rate, excluding overtime.
You will not be paid for unused holiday except when your agreement ends. In that case, you will be paid for any accrued but unused leave. If you have taken more leave than you earned, the Company may deduct the excess from your final pay.
These holiday provisions do not affect your status as a self-employed worker.
Conduct and Professional Requirements
If you are unable to attend work for any reason during an assignment, you must notify the Client and/or the Company within one hour of the start time of your shift.
While working on an assignment, you are required to:
Cooperate with the Company in completing and renewing all required checks, including those related to your legal right to work in the UK.
Work collaboratively with the Client, their staff, and other workers, and follow instructions, supervision, and direction from authorised personnel.
Follow all workplace rules and regulations that you have been informed of or would reasonably be expected to know.
Adhere to the Client’s normal working hours unless alternative arrangements have been agreed in advance with both the Company and the Client.
Take reasonable care to ensure your own safety and the safety of others, and comply with the Client’s health and safety policies.
Avoid any behaviour that could harm the interests or reputation of the Client or the Company.
Refrain from any form of unlawful discrimination or harassment towards staff of either the Company or the Client.
Return all Client property (such as equipment, documents, ID cards, uniforms, or protective gear) at the end of the assignment or when requested.
During an assignment, you will be under the Client’s supervision and control from the start until completion. While the Company will pay you according to the agreed terms, it is not responsible for providing additional benefits, insurance, or workplace supervision.
You are responsible for covering any costs or claims arising from your actions or omissions during an assignment and must compensate the Company if such situations occur.
The Company will verify your professional registration before offering work, and you must maintain valid registration throughout your assignments. If your registration status changes, you must inform the Company immediately. You are responsible for ensuring you are properly registered for the duties you undertake and for any consequences arising from failure to do so.
You must also remain registered with the appropriate safeguarding bodies (such as DBS or PVG, depending on location). If you are barred from these schemes, you must inform the Company immediately and must not accept assignments.
If you become aware of any reason that may make you unsuitable for an assignment (such as a criminal conviction), you must notify the Company without delay.
The Client is responsible for complying with employment laws and maintaining appropriate liability insurance for its workers.
You must obtain and maintain your own Professional Indemnity Insurance at your own cost and provide proof upon renewal. You are required to inform the Company of any changes to this insurance.
If you provide services outside the Client’s premises, you must keep accurate, secure, and confidential records of any treatment provided, in line with applicable laws and NHS guidance. You are responsible for any breaches related to record-keeping.
Equipment
You must not use any vehicle or machinery for an assignment unless it is properly insured.
You are responsible for any loss or liability resulting from such use.
You must provide your own tools and equipment.
If the Company or Client provides equipment, you are responsible for keeping it safe and in good condition.
If any equipment is lost or damaged while in your care, you must pay for repairs or replacement.
If it belongs to the Company, you repay the Company directly.
If it belongs to the Client, you repay the Company for any charges passed on.
The Company may deduct these costs from your pay, with reasonable notice.
CONFIDENTIAL INFORMATION & INTELLECTUAL PROPERTY
You agree to keep all client and company information confidential and not share or use it during or after your assignment, unless authorised or the information is already public.
DATA PROTECTION
By agreeing to these Terms, you acknowledge that:
(a) the Company and the Client are permitted to gather, retain, and use your personal information in line with the Data Protection Act 2018, including any future updates;
(b) you have reviewed the Company’s Privacy Notice (available on the homepage of its website) and have been provided with the Future Contact Preferences Form, which you may choose to complete;
(c) your personal information may be shared, where necessary, with appropriate third parties for activities such as background checks, references, identifying suitable assignments, and any other lawful purposes set out in the Privacy Notice; and
(d) certain personal information may be disclosed to the Company’s external auditors to satisfy auditing requirements, in accordance with the Privacy Notice.
WARRANTIES
You confirm that:
(a) all information you have provided to the Company in your application documents is accurate and truthful.
(b) you possess the necessary experience, training, qualifications, and any required authorisations—whether set by law, a professional body, or the Client—to carry out the Assignment;
(c) there are no agreements, restrictions, or other circumstances (including obligations to another employment agency, employment business, or client) that would prevent you from meeting your responsibilities under these Terms; and
(d) you have valid and ongoing permission to live and work in the United Kingdom for the duration of any Assignment, and that this permission is not subject to conditions that could limit or negatively affect your ability to complete the Assignment.
GENERAL
Only the Company and its associated companies can enforce these Terms. No other third party has the right to do so under the Contracts (Rights of Third Parties) Act 1999.
The Company follows an equal opportunities policy in its dealings with workers. A copy of this policy can be requested in writing from the Company’s registered office.
The Company has a strict zero-tolerance policy on tax evasion. You must not take part in or assist with tax evasion in the UK or any other country. If you are asked or suspect someone is asking you to help with tax evasion, you must report it to the Company immediately.
These Terms are governed by English law, and any disputes will be handled exclusively by the courts of England.
